Refund and Returns Policy

1. General Overview

At xraygo, we are committed to providing high‑quality products and a transparent shopping experience. This Refund and Returns Policy explains the conditions under which you may return items, request a refund, or exchange products purchased from our online store.

2. Eligibility for Returns

2.1 Return Window

All return requests must be submitted within 30 calendar days from the date you receive the product. Requests made after this period will not be eligible for a refund or exchange.

2.2 Condition of Returned Items

• Items must be unused, undamaged, and in their original packaging.
• All accessories, manuals, and any complimentary items that were included with the purchase must be returned.
• Products that show signs of wear, alteration, or damage caused by the customer are not eligible for return.

3. Non‑Refundable Items

The following items are exempt from refunds or exchanges:

• Personalized or custom‑made products.
• Digital downloads, software licenses, and subscription services.
• Gift cards and vouchers.

4. Return Process

4.1 Initiating a Return

To start a return, please contact our Customer Support team at [email protected] or call +1(806)737-9486‑9486. Provide the following information:

• Order number.
• Reason for return.
• Preferred resolution (refund or exchange).

4.2 Return Authorization

Our team will issue a Return Authorization (RA) number and detailed instructions for shipping the item back to us. Returns sent without an RA number may be refused.

4.3 Shipping Costs

Customers are responsible for the cost of return shipping unless the return is due to a defect or an error on our part. In such cases, we will provide a prepaid shipping label.

5. Refunds

5.1 Refund Method

Refunds will be issued to the original payment method used for the purchase. Credit card refunds may take 5–10 business days to appear on your statement.

5.2 Partial Refunds

If the returned item is missing accessories or shows minor wear, we reserve the right to issue a partial refund, reflecting the reduced value of the product.

6. Exchanges

If you wish to exchange an item for a different size, color, or model, please indicate this in your return request. Exchanges are subject to product availability and may require an additional payment if the replacement item is higher in price.

7. Defective or Incorrect Items

Should you receive a defective, damaged, or incorrect product, contact us within 7 days of receipt. We will arrange a replacement or full refund at no additional cost to you.

8. User Responsibilities

• Provide accurate contact information when placing an order.
• Inspect the product upon delivery and report any issues promptly.
• Follow the return instructions and include the RA number on the package.

9. Legal Disclaimer

This Refund and Returns Policy does not affect your statutory rights under applicable consumer protection laws. In the event of a conflict between this policy and local law, the latter will prevail.

10. Contact Information

If you have any questions regarding this policy, please reach out to us:

• Email: [email protected]
• Phone: +1(806)737-9486‑9486
• Address: 123 Main Street, Anytown, USA